Returns


Get your returns refunded with 

Before paying, sign into your PayPal account & activate the returns refund service. It's free & easy to use with your PayPal account or sign up for one. PayPal will refund your return shipping costs up to eight times per year. Visit the official PayPal website for more information -  PayPal returns refund

Returns Policy  (Domestic & International)


Need to make a return ? No problem, simply email us first confirming your original order number & the item you need to return. You will be emailed a Return Authorisation (RA) with instructions - returns@rkit.cc

Make a return within 28 days after receiving your order, please notify us as soon as you know. Send the return quickly so we can process for you as soon as possible.

The returned item(s) must meet the following return conditions:

  • New unused condition, as received.
  • Not worn, washed, altered or damaged.
  • All tags still attached to garments.
  • In original packaging, as received.
  • Not soiled or have abnormal odour.

Of course try on your new RKiT, just keep the packaging & all tags attached. For hygiene reasons please wear underwear when trying on. If you are uncertain about your order please keep the items safely in their original packaging.

IMPORTANT: If returning a kit that includes more than one item, then all items need to be returned at the same time. For example, if you purchased a kit that included 3 items (bib short, jersey & base layer) then all 3 items need be returned at the same time & all items meet the return conditions.

Returns will be processed within 2 business days after being received at RKiT. You will receive an email confirming we received your return. After the item(s) are inspected & meet the return conditions, a refund for the cost of the item(s) will be processed. The refund will be issued to the same payment method & account used for the original order. Note: It can take up to 5-10 days for credit card providers, banks & financial institutions to process refunds before showing on your statement & this time is beyond our control.

Remember, get your return costs refunded if you paid with PayPal. Otherwise return shipping to be paid for by the customer.

" We stand behind our products & will always take care of customers.
Our philosophy is to treat you fairly & reasonably.
We hope you will do the same with us too."

Please don't order multiple sizes or similar items with the intention of returning them. Use our accurate size guide & detailed product descriptions to order the correct size & items. If you are unsure, please contact us before ordering for fast & friendly assistance.

* More returns information below.

Exchanges


To exchange an item, make a return then place a new order & receive it quickly. No need to wait for your return shipping to arrive at RKiT before your new order is shipped. Returns are processed within 2 days after being received at RKiT.

Follow the Returns process & conditions above starting with a Returns Authorisation (RA) request - returns@rkit.cc

Remember, get your return costs refunded if you paid with PayPal. Otherwise return shipping to be arranged & paid for by the customer.

Faulty, Damaged or Incorrect


If you a receive faulty, damaged or incorrect item, we apologise for this. Contact us immediately by email & we will correct this quickly. Provide details & photos with your first email so we can provide the best solution. All items are quality checked for faults before shipping to customers. RKiT is made to high standards but also hand made, so on rare occasions a fault may occur.

If a faulty item is new & unworn we will replace the item. If used or worn we reserve the right to repair where possible.

If an item is faulty, damaged or you received an incorrect item, we will pay the return shipping costs & the cost of shipping the replacement item. Sorry for this inconvenience.

Items that are damaged or worn from normal wear, long term or inappropriate use are not considered faulty.

Contact us at if you have any questions - Contact Form or info@rkit.cc

* Returns information

Now the usual details, all fair & reasonable.

  • We have made every effort to display accurately as possible the colors of our products that appear on our website. However, computer, tablet, phone etc screens vary & we can not guarantee your device will display the colors accurately.
  • A return form must be included with RA number so the return can be correctly processed. Or write the RA on the original invoice (or copy) & include in package. Unidentified returns remain the senders property.
  • If returning a kit that should include more than one item & all items are not included, then we're unable to process the return. The items remain the customers property.
  • Return item(s) remain the senders property until they are received at RKiT. Use a tracked shipping service & keep tracking details until we have confirmed receipt by email. Get proof of shipping & keep for your records. Allow enough time for your return parcel to arrive before we can process the return.
  • We're unable to accept returns if they do not meet the returns conditions. If you are unsure, contact us for help. All return conditions apply to domestic & international returns. We reserve the right to refuse a refund if the returned item(s) don't meet the return conditions. Returns that don't meet the conditions remain the customers property.
  • For international returns, all packages must be marked as "Warranty Return" or "Goods returned for Warranty". We're unable to accept duties & taxes for returned items if not marked correctly. In this case, your shipping carrier may return to sender.
  • If you're returning an international purchase, you may be eligible for a refund of local taxes & duties. Contact your local Customs office for information.
  • We're unable accept returns if purchaser refuses to pay Customs or similar local charges at destination. The purchaser should understand local charges (if any) before confirming an order with RKiT. If a return is received for this reason, a restocking fee will be deducted from any refund to recover the actual two way shipping costs. All other returns conditions apply.
  • We're unable to refund the return shipping charges unless you received a faulty, damaged or incorrect item.
  • We reserve the right to request photos of faulty, damaged or incorrect items before issuing a Return Authorisation.
  • We can not control & are not responsible for currency exchange rates between purchase & refund dates.
  • For credit card refunds, it's the customers responsibility to inform us if your credit card details have changed.
  • Gifts, promotions or similar items that are provided free of charge by RKiT can not be returned for any reason.
  • Purchase of sale, discontinued or sample items are final & can not be returned.

    Contact us at if you have any questions - Contact Form or info@rkit.cc

Size Guide


 

Use the most important body measurements to make selecting your correct size easy. The models measurements are also provided on all product pages to assist further.

If you have size or fit questions before ordering, email us & we will answer quickly - info@rkit.cc. Provide your measurements & photos for size advice.

To ensure the best fit use the two largest body measurements. They are CHEST for tops and HIPS-LOW for bottoms. The common waist measurement is usually the smallest torso measurement for road cyclists so has the least affect on fit.

Use the important measurements shown in blue. Simply measure the circumference of your CHEST and HIPS-LOW as shown on the diagram, then compare to the size chart. These two measurements will be similar for most road cyclists. Waist measurements are also provided for your use.

We use an international sizing standard developed by a recognised apparel sizing specialist. With this information the sizes were developed with three leading cycling apparel designers. All patterns were designed & developed together to ensure consistent fit across all styles.

Designed for a close to skin fit & made with the highest quality four-way stretch performance fabrics. All fabrics undergo a special pre-shrinking process to prevent shrinkage after washing. The fabrics will stretch slightly after use & this is normal.